We have a deadline for returns of 7 calendar days from the date the carrier delivers your order to the address provided in the purchase. You must notify about the return before the 7 calendar days are completed through one of our service channels:
you can write to us at email@example.com; firstname.lastname@example.org
You must bear in mind that the products in promotion or with discount and the SALES section have no change. In some cases, special conditions will apply that will depend on the dynamics or activity on which you are buying them.
The product must be returned in optimal condition, without traces of having been used, with the original labels or failing that, if they have already been removed, you must put them in the packaging. Once the product is received in our warehouse, we will verify its conditions and according to the results, you will be sent a new product or you will be given a coupon for a new purchase.
Pack the product in the bag in which the order arrived, within the package attach a note with the reasons for the change of the garment, Send the package to our offices, We are located at Carrera 56 Nro 53 38, Copacabana, Antioquia.
The garments have a 20-day warranty period against factory defects. Defects or damage due to improper use or handling of the material or wear caused by normal use of it (damage to seams, tears, poor washing), will not be recognized as a guarantee.
The shipment can be made by the carrier that best suits your needs, it is up to you, we will return you free to your door.
You can choose between the following options:
- Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product (s) will be delivered in a coupon for a new purchase.
- Coupon to make a new purchase at www.athleticswear.co (This coupon is valid for one month from the creation date).
These are the times for each of the options:
- Changes will be dispatched approximately in 7 business days after receiving the product in the warehouse and will apply the same times of a regular delivery.
- The coupon to make a new purchase in our online store will be sent approximately 3 business days after receiving the product in the winery.
Reversal of payment
The law provides that in sales made through electronic commerce mechanisms and / or online sales, and a credit or debit card or any other means has been used to make payment of electronic payment, the participants of the payment process must reverse the payments requested by the consumer when it is the object of:
- Corresponds to an unsolicited transaction
- You have not received the purchased product within the time indicated in the delivery policy.
- The delivered product does not correspond to what was requested or is defective.
If any of the above causes is met and to proceed with the reversal of the payment, within the following five (5) business days the consumer must return the product, when appropriate , and notify the issuer of the electronic payment method used to make the purchase of the claim, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer.